Our Approach

and Advantages

While our comprehensive services provide the full scope of project design and installation, it’s our approach and support that is the cornerstone of Coldway’s success. By focusing on leading edge service, performed by qualified, experienced and professional technicians we have been supporting business’ for over 20 years.

We understand that reliability in the food industry can not only make or break your ability to please your customers but it can also mean the difference between losing perishable products that impact your overhead costs.

The drive behind Coldway’s approach is based on a simple philosophy which is “the purpose of maintenance is to ensure that the machines are reliable and run at the minimum operating cost.

By helping to service and maintain our clients environments, we are able to maximise the efficiency and life of the infrastructure saving them considerable time and money as well as considerably reducing the costs associated with machine failure such as stock loss.

Furthermore, when the time inevitably arrives, Coldway offer’s its expertise in this area to identify, design and implement a solution which meets the requirements of our clients.

Key Coldway’s Advantages

All service and preventative maintenance, including 24-hour call out facilities, are performed by Coldway technicians who have the experience and knowledge for your specific environment.

All the technicians have many years’ experience and fully qualified in all areas of machines both automatic and group types, electrical, gas plumbing, refrigeration, air conditioning and mechanical services.

Accurate engineered solutions for all equipment upgrades, refurbishment, replacement or new facility installations.

Experienced in assessing situation and evaluating solutions with complete support from qualified electrical and mechanical engineers.

Complete documented client management providing accurate auditing, analysis and reporting of your environment. Including recommendations and estimates for equipment upgrades or refurbishments.

Prompt response and same day resolution (when possible) that provides Coldway’s customers with suitable for use equipment 80% of the time first visit or completed repair resolution within 24 hours for warehoused spare parts.

The necessary facilities and logistic systems to provide a maximum 24 hour turn around for spare parts to meet your needs when urgent spare parts are required.

Real Time updates on status on the job.

wanna know what our

Clients says

When we were looking for a partner to supply our refrigeration needs for a significant refurb, we came across a number of organisations who bid for our work. We ultimately settled on Coldway and things could not have turned better. A high profile site with high profile stakes was completed on time, on budget and with very few headaches


The refrigeration needs for my florist are met by Coldway which means one less thing I need to worry about. The fragile nature of my stock means that time is of the essence if something is not working as expected. Coldway has always been there for me no matter what time or day.


Having recently adopted Coldway’s maintenance program and backed up by their monitoring system, I have enjoyed a significant reduction in failures and in turn loss. One of the best things I have done recently.


I run a 24/7 baking business with my own very specific needs. Coldway always answers my calls and always turns up when they say they are. They provide what I am looking for, confidence with my service providers.



24 Hour Service Every Day of the Year in the Sydney Basin.

Servicing refrigeration and air-conditioning.

220 Bay Street
NSW 2216

P.O. Box:
Glebe NSW 2037

Call: 1300 769 201

Email: service@coldwayrefrigeration.com.au